Terms of service

Terms & Conditions — Zalpha (Pakistan)

Last Updated: 22-12-2025

Welcome to Zalpha. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our store.

1. Introduction

These Terms & Conditions apply to all customers in Pakistan & World Wide who shop from Zalpha’s online store (“Site”).
By using our Site, you accept these terms. If you disagree with any part, please do not continue using the website.

2. Use of the Website

You agree that you will:

  • Use the Site for lawful purposes only
  • Not misuse or attempt to disrupt website operations
  • Not submit false or misleading information

We reserve the right to restrict access to anyone who violates these terms.

3. Products & Availability

We aim for accuracy in product pictures, descriptions, and pricing.
However:

  • Slight color variations may occur due to screen differences
  • Stock availability may change without notice
  • Products may be updated or discontinued

4. Pricing & Payments

All prices on Zalpha are listed in Pakistani Rupees (PKR).

Accepted Payment Methods:

  • Cash on Delivery (COD)
  • Online payment methods (if applicable)

By placing an order, you agree to provide accurate billing and delivery details.

5. Cash on Delivery (COD) Policy

By choosing COD:

  • You must pay the full amount at the time of delivery
  • Orders with incomplete addresses or unverifiable contact details may be canceled
  • In some cases, we may call/SMS to verify your order before shipping
  • Repeated refusal to accept parcels may result in restrictions on future orders

6. Order Confirmation

After placing an order:

  • You will receive a confirmation message or email
  • We may call to verify COD orders
  • Zalpha may cancel orders for reasons such as stock issues, unverifiable information, or suspected fraudulent activity

7. Shipping & Delivery (Pakistan)

We deliver across Pakistan using trusted courier partners.

Delivery Timelines:

  • Major cities: 5–7 working days
  • Other cities/towns: 8–10 working days

Zalpha is not responsible for:

  • Delays caused by courier companies
  • Wrong address or contact information provided by the customer
  • Failed delivery attempts due to the customer being unavailable

Tracking details (if available) will be provided after dispatch.

9. Intellectual Property

All content on the Zalpha Site — including designs, photos, logos, product images, text, and branding — is property of Zalpha.

You may not copy, reproduce, or redistribute any material without written permission.

10. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of login information
  • Any activity under your account will be considered your responsibility

Zalpha is not liable for unauthorized access due to compromised credentials.

11. Limitation of Liability

Zalpha is not liable for:

  • Indirect, incidental, or consequential damages
  • Delays caused by third-party couriers
  • Misuse of products by the customer

Your use of the Site and purchase decisions are at your own risk.

12. Changes to Terms

Zalpha may modify or update these Terms & Conditions at any time.
Changes become effective once posted on the Site.